As we progress through these difficult days, AVC continues to make adjustments to our day to day procedures. We are continuing to care for our sick patients and provide medications and prescription diets.
We are committed to providing the best care for our patients as well as trying to do our part in helping our community stay safe. To this end, we are offering telemedicine consultations with our doctors for established clientele.
We are also very happy to report that the New Mexico Board of Veterinary Medicine has deemed rabies, distemper, and parvo vaccinations to be essential for the public’s health and animal welfare. If your pet is overdue or coming due for these vaccinations and you would like to update them, please give our office a call. We will be happy to schedule an appointment.
As always, thank you for your patience during this crazy time. Have a safe and Happy Easter.
We want to say thank you to everyone for being patient with us during this time. Mandatory curbside checkins are a new way of operating for us and we are doing everything in our power to continue to be here for our clients and patients.
We also want to take this time to show our appreciation for our amazing staff!! They have been so committed and strong during this time. We might be biased, but we have the best team around!! We are all in this together! Thank you
We would also like to give you a friendly reminder that when calling in food/medication give us at least 24 hours notice to fill your prescriptions or food requests. There has been a huge increase in requests so please be patient. When you arrive at the clinic just give us a call and we’ll bring the items out to your car.
Dear Clients, March 25, 2020
As the COVID-19 situation continues to evolve, the team at Arroyo Veterinary Clinic is committed to providing safe services for you and your pet.
At this time, we are remaining open to care for you and your pet's emergency care. In accordance with NM Dept. Of Health, we have decreased our services to emergency veterinary medicine. These services have been deemed essential.
To protect our staff and clients we are limiting access to our building. Our staff will come to your vehicle to get your pet. While you wait in the safety of your vehicle, the doctors and staff will look after your pet in the same compassionate way we have in the past. We will examine your pet and develop an appropriate treatment plan. Then either the doctor or technician will discuss the plan with you.
During this difficult and stressful time, we ask for you patience and empathy with our doctors and staff. If you have any questions as to whether or not you pet needs to be seen, please give us a call and we will assess your pet’s needs. (575) 524-0900
Your health and safety is our priority. Our Veterinary office is concerned with protecting the health of our clients and our team members. We are OPEN for business and have taken proactive measures against the Corona Virus (COVID-19). The CDC advises the immediate risk of exposure is low. Individuals who are at high risk of becoming very sick includes older adults and those with serious underlying conditions such as heart, lung disease, and diabetes.
For our plan to be successful, We respectfully ask that you adhere to the following policy.
Please call and reschedule your appointment if:
1. If you have a fever or any upper respiratory symptoms, cough or runny nose
2. Have traveled to high risk areas
3. Have been in contact with someone who has been infected or possibly exposed
4. If sick have someone else bring in your pet
We thank you very much in advance. Your health is important to us!
NEW PROTOCOL FOR ALL CURRENT CLIENTS
All Clients must wait in the car
When you arrive we ask that you call our office (575) 524-0900, the receptionists will be able to assist you (Appointment Check-in or Picking Up Food/Meds). If here for an appointment a technician will come out to your car. If you wish to be present for the appointment you may come into our facility but you will be placed into an exam room immediately. If you are okay with not being present the technician will collect the necessary history and proceed bringing the patient into the facility and complete the necessary services for you pet. In the event you are unable to wait in the car, the visit will be treated as a DROP-OFF Appointment. The Technician or Doctor will then call you with an update and discuss the pick up time. The front desk will be able to assist with completing the transaction by coming out to your vehicle. We ask for your patience with this new protocol and hope to continue offering the best veterinary care.